Sector-specific – including hospital, community, industry, GP practice, urgent care, care homes
Travel medicines
And much more (Not sure if we can help you? Get in touch and find out)
Who will I be speaking to?
Our friendly and knowledgeable team are here to help all RCPharm members with questions and concerns.
Whether you call or email, you can be sure you’ll be talking to a human being with years of experience as a pharmacist.
Sabes
Sabes is the professional manager, who joined RCPharm in 2014 having worked in community pharmacy and academia.
Yogeeta
Yogeeta joined RCPharm in 2015, previously working in various sectors of pharmacy, including hospital, community, secure environments and GP practice. She is a prescriber and currently works part-time as a clinical pharmacy lecturer.
Alison
Alison joined RCPharm in 2022, having previously worked in secure environments and community pharmacy.
Suji
Suji joined RCPharm in 2022, having previously worked in secondary care.
Professional support update
Top support questions, week ending 9 October 2026 ▼
Pharmacy practice enquiries
We regularly receive enquiries about pharmacy practice, including:
How often do pharmacists working in primary care need to complete face-to-face vaccine training?
A patient has asked to buy aspirin over-the-counter for an unlicensed indication on the recommendation of their midwife. Can I sell this medication?
Does a community pharmacy need a Wholesale Distribution Authorisation (WDA) to sell excess prescription only medicines (POMs) to a different community pharmacy?
For pharmacy practice questions, we have resources which can help, such as the MEP and our pharmacy guides. However, for further support and advice, please contact the professional support team.
Revalidation questions
We have also received several enquiries about revalidation, such as:
Which of the GPhC standards for pharmacy professionals do I need to reflect on for my reflective account?
Where can I find resources which will help me prepare for my peer discussion?
I work academia and community pharmacy, do I need to complete CPD entries for both roles for my revalidation?
We have recently received a few enquiries about controlled drugs, including:
Do community pharmacies need to keep a record of schedule 2 controlled drugs which have been returned by a patient for destruction?
I have received a prescription for multiple strengths of oxycodone however, the dose is not clear. What steps should I take to clarify the dose with the prescriber?
Further information on controlled drugs can be found in the MEP and our pharmacy guide.
Top support questions, week ending 18 September 2026 ▼
Legal and ethical enquiries
We regularly receive legal and ethical enquiries, including:
How long should a distance selling pharmacy retain Patient Medication Records (PMR)?
A clinic would like to order adrenaline injections from a community pharmacy, what are the requirements for a signed order?
I have an emergency supply request from a patient visiting the UK from Portugal. What do I need to consider?
For legal and ethical enquiries, we have resources which can help, such as the MEP. However, for further support and advice, please contact the support team.
Prescribing questions
We have also received prescribing enquiries, such as:
Can a prescriber continue to use a prescription pad with their previous surname after they have changed their surname on the register?
For supplementary prescribing, can a consultant pharmacist fulfil the role of a ‘prescriber’ in the clinical management plan instead of a doctor?
How can I expand my scope of practice whilst working in community pharmacy?
For supplementary prescribing, can multiple doctors be named as the ‘prescriber’ in the clinical management plan?
The RCPharm prescribing guidance has resources to support you in all parts of your prescribing journey. However, for further support and advice, please contact the support team.
Enquiries from Newly Qualified Pharmacists
We have recently received a few enquiries from newly qualified pharmacists, including:
How can I prepare to start working as a locum pharmacist in community pharmacy?
I have just completed my face-to-face vaccine training. How can I organise a period of supervised vaccine administration to help build my competence and confidence?
Where can I find information about the Enhanced Credentialing pathway?
The RCPharm newly qualified pharmacist resources hub provides practical support to ensure you develop the capability, confidence and professional judgement to help you practice safely and effectively. If you require further advice, please contact the support team.
The RCPharm professional support service provides one-to-one help, advice and support for members via phone and email. As one of our professional support pharmacists, and a pharmacist myself, I understand the challenges and questions you face during your day-to-day practice.
The good news is, the RCPharm professional support team are here to assist all our members with those queries and concerns. If you’re not already part of RCPharm, you’ll get complete access to our pharmacy guides, regular webinars, expert help from my team, and much more, when you become a member.
