Enhanced credentialing: getting it right for patients
(Source: Chiba Film / RCPharm, Courtesy of Professor Rikki Goddard-Fuller)
Enhanced credentialing: getting it right for patients
In this blog, Professor Rikki Goddard-Fuller, chair of the steering committee that shaped the new enhanced credential and development pathway, reflects on the importance of this work for pharmacists, patients and the health system.
This month, the Royal College of Pharmacy launched its enhanced credential and development pathway for newly qualified prescribing pharmacists (NQPPs). During what is a pivotal moment for the profession, as pharmacists begin to enter the workplace as independent prescribers from day one, the pathway establishes a clear structured route to help pharmacists build the confidence, capability and professional judgement they need, whilst providing assurance to patients, the public and other healthcare professionals.
Let me explain why it’s needed.
The change to pharmacists’ status is a truly big shift – there will be many more pharmacist prescribers working in the system in the coming years. The change reflects, and responds to, the increasing demand on health services, and the continued evolution of people’s needs and expectations of the health system.
But the existence of pharmacist prescribers is not new. As a senior doctor, I’ve been working with pharmacists for my entire career. In my clinical work as a Consultant Physician, complex outpatient prescribing decisions are made jointly by myself, the community pharmacist who is going to be responsible for ongoing prescribing, the patient and the GP. Already these decisions are taken by a much wider group than just the doctor. That’s been the case for a while, and patients and service users draw their own reassurance from this.
From the point of view of the health system, this is a big moment because it is taking a profession that is already a key player in the prescribing space and evolving a broader and more efficient use of the knowledge and skills that it has.
It is therefore essential that we get the transition right. It’s vital to the system, and it has to be safe for patients and for practitioners. That’s why I’m so proud of the process the College has led to get us to where we are today.
Managing complexity
The development of the enhanced credential has been careful and painstaking. It has included milestones and wayfinder exercises such as consultations, a credentialing summit, and a valuable session at the College’s annual conference. My role has been to chair the steering group that helped shape this work. Working with the College’s assessment and credentialing team, the steering group brought together people from England, Scotland, Wales and Northern Ireland, and from across community, general practice, academic and hospital pharmacy. We also had important representation from other professions so that we could learn from nursing and Allied Health Professionals about their journeys in this area. And we worked with patient representatives to ensure their voice was at the heart of our discussions. We’ve been deliberately iterative as we’ve tested the model with stakeholders including pharmacists, other professionals and patients.
This cautious approach reflects the complexity of the task. Unlike many health fields where colleagues may be working in quite a focused area, pharmacy is highly multifaceted. As well as differences between national systems, we also have a wide range of settings – community, general practice, hospital. Each has a long tradition of excellent safe care, but this variety means pharmacists are dealing with distinct sets of other responsibilities besides prescribing. That is relatively unique to pharmacy.
In developing this credential, we have sought throughout to make the space to understand the challenges and opportunities of those different environments. We’ve taken time to give voice to them, which has led to more listening and more assurance before moving forward,
End-to-end system
We have drawn a lot of inspiration and learning from how other professions develop their prescribers. For doctors (like me!), there is a great deal of supervision and guidance around this area of practice, and it continues throughout our careers. With this new credential, the system the College has put in place provides a parallel to this. Now for the first time, there is an end-to-end pathway that you can navigate throughout your career, through a series of credentials.
The challenge in other professional systems in that credentials may not automatically ‘speak to each other’, leading to duplication and frustration for professionals and employers. For pharmacy on the other hand, learning from other professional models means there is commonality between all the different stages, with consistent pillars running through the curricula, supporting people to progress through their career.
Pharmacy credentials also offer a style of development that is rooted in everyday work. Rather than setting an exam, pharmacy credentials require pharmacists to take everyday workplace learning and translate it into a set of assurance statements and evidence. Credentialing becomes embedded – an extension of what professionals are already doing. It’s also a journey you can start, pause and continue at different points. There isn’t just an expectation that everyone moves up to consultant level – it allows people to build advancement into their career and their life.
Most importantly, while the credentialing system supports better careers, its purpose is to achieve better patient care.
The work starts now
Last time I wrote a blog for this website was after the credentialing summit, where we heard inspiring stories of how credentialing was supporting early career pharmacists, and learned how local systems and training institutions were embedding it into their work. I highlighted the importance of building support for credentialing across the profession, and those working with pharmacists, to support its uptake. I’m greatly encouraged that engagement is now taking place at organisational level with training providers and employers in England, Scotland and Wales. The system is recognising the value, expertise and impact that pharmacists bring to patient care.
There is much to celebrate as the enhanced credential and pathway launches. Reaching this point is a significant achievement, reflecting the dedication and collaboration of many across the profession, and outside it. Yet I am reminded of the words of an old advisor which I will paraphrase as: ‘Congratulations, now the hard work really starts!’
It remains essential that people throughout the system – pharmacists, clinical colleagues, employers and training institutions – continue to champion and support the uptake of credentialing. And, as the healthcare landscape continues to evolve, the College must keep listening to and addressing the profession’s support and development needs. In doing so, we can help ensure consistently high standards of care for patients and continued professional growth for pharmacists.
Unlocking the potential of pharmacy education through collaboration
Since I joined in January as Director of Education, it has been a transformative period for pharmacy professional leadership. These first months have brought several significant milestones for the organisation and for pharmacists: the launch of the royal college in April, the first cohort of newly qualified prescribing pharmacists into the workforce; and the launch of our new enhanced curriculum and credentialing pathway earlier this week.
These developments sit alongside a wider period of change across pharmacy, including evolving roles across Scotland, England and Wales, and changes across governments. Taken together, they underline the pace of change across the profession and the importance of ensuring that education and assessment keep step with emerging needs.
It has been an energising and rewarding start, and an incredible opportunity to get to know the organisation, learn more about the education and assessment needs of pharmacists, and consider how engagement with the wider pharmacy community can help us better support these needs and deliver improvements to practice and patient care.
Reflections
One key reflection from my first six months is how impressed I’ve been at the range of high-quality education we already offer across all off our different platforms and formats. There is a lot more than I had been aware of before joining the organisation, much of it available for members only, and less visible to the world outside.
Our educational formats and options are wide-ranging, and I’m keen to work to make them more understandable and accessible in one place. For example, with our recent focus on newly qualified pharmacists, we are bringing together education from across RCPharm Learn (housing our e-learning modules), the PJ, our standards and guidance, resources on our website , including frameworks and toolkits , and access to our On-Demand webinars. We’ll be supplementing this comprehensive hub with more case studies, webinars and events over the next year. This is serving the important purpose of supporting newly qualified pharmacists at a key moment – and is a good example of how we can do this more. As we continue to develop, this approach provides opportunities to make the work we do across education and assessment more visible.
Strategy direction
Education will be central to the College’s strategy as it develops. Drawing on my previous experiences, and in the context of the new royal college’s important professional leadership role, I want to ensure all pharmacists are able to access the training and support they need when they need it, and, crucially, that they can do so in ways that work for them.
Achieving this requires us to draw on all the sources of expertise at our disposal. That includes the knowledge and experience of our staff teams, collaborators, stakeholders and advisory bodies, as well as horizon-scanning across developments in education and in pharmacy policy, science and medicines development, to consider what good practice will look like in future. A good example of this kind of work is coming up later this month, when our policy team will host a roundtable on AI in pharmacy education and training.
Developments like AI mean that this essential work will always be on-going. The wider environment, educational practices and the professional field will always change, so our education can never stay still – it must always continue to evolve as practice develops.
Creating high-quality education and assessment is an essential part of our work, but only a part of it. We need to look to the future and develop a vision for what pharmacists need to know and do to stay at the forefront of practice. We need to engage with members and the wider profession to ensure that we are delivering the kind of education people need, in the way they want it. What I’ve learned from previous work in the postgraduate education space is that busy professionals already have jobs to do; we need to make sure the education they are getting from us is relevant, adds value to their day-to-day lives and is delivered when and where they need it.
Showing what’s possible
The launch of the Enhanced curriculum and credentialing pathway offers a powerful example of the way in which this kind of collaborative approach and comprehensive stakeholder engagement can deliver meaningful educational support for pharmacists. Led by us and developed with pharmacists, employers, educators, patient representatives and partners from across all sectors and the four UK nations, it provides a shared framework for developing towards enhanced practice that reflects the collective expertise and aspirations of the profession.
We have worked closely with employers, educators and national partners to align programmes, support and resources. This will enable newly qualified pharmacists entering their first roles to build essential experience, confidence and professional judgement as both pharmacists and prescribers. By supporting structured development through real-world practice, the pathway will help pharmacists deliver safe, high-quality care, while giving employers and the wider health system greater assurance and strengthening patient safety through credentialing.
The collaborative work that has gone into developing the new pathway, credential and supporting education is emblematic of what we can do together for pharmacy education more generally. As a royal college, we are at the heart of the pharmacy ecosystem. There is great potential to achieve more by collaborating with others, as our voices together are stronger than they are alone.
As I look to the future for pharmacy education and our role within it, I’m particularly mindful of the need to hear from members and pharmacists from across the profession – at all career stages and across community pharmacy, general practice and other NHS settings. It’s through this engagement that we will be able to design education and assessment that works for professionals, and brings the most benefit to our members, professionals and patients. With all this change and still only six months in, I’m excited about what else is possible, and look forward to meeting many of you at events in the coming months, including our own conference in November.
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How PRF credentialing has supported my development as an early career pharmacist
Building confidence through structured development
Engaging in Post-registration Foundation (PRF) credentialing has had a significant impact on my development as an early career pharmacist. The structured nature of the programme provided a clear framework for progression, helping me understand the knowledge, skills and behaviours expected of an early career pharmacist. As a result, I have become more confident in my practice, particularly in relation to clinical decision-making and managing the care of increasingly complex patients. Rather than relying solely on experience gained through day-to-day work, the credentialing pathway encouraged me to actively reflect on my development, identify learning needs and take a more deliberate approach to professional growth.
Finding time for development
One of the main challenges I faced was balancing my professional development alongside service demands. While opportunities to learn existed, it was often difficult to know where to focus my efforts or how to evidence my progress. Time remains the greatest barrier to development, both for learners and for the colleagues who support them. In a busy healthcare environment, protected time for learning is difficult to secure. However, creative approaches such as incorporating development discussions into regular rotational supervisor meetings, engaging in peer learning, and contributing to existing quality improvement or service development activities as evidence for the portfolio helped make progression more manageable.
Looking beyond day-to-day clinical practice
The pathway also changed my attitude towards learning and reflective practice. I now view professional development as a continuous process rather than a box-ticking exercise. The credentialing framework encouraged me to be more proactive in seeking opportunities to learn and helped me recognise the value of reflection in improving practice. It also demonstrated the value of working within a supportive environment where ongoing professional development is actively encouraged.
Although the clinical domains are closely aligned with everyday pharmacy practice, the greatest developmental benefit has come from engagement with the leadership and management, education and research domains. These areas encourage early career pharmacists to think beyond their immediate clinical responsibilities and become involved in activities such as quality improvement, service development and teaching from an early stage in their careers. This broader perspective has not only supported my own career progression but also enables pharmacists to contribute more effectively to organisational priorities, service improvement and the future development of the profession.
The impact on my practice and career
Alongside these broader benefits, the credentialing process has had a direct impact on my clinical practice. Through structured reflection and the development of my evidence-based practice, I feel more confident and capable when assessing patients, making recommendations and contributing to multidisciplinary decision-making. Undertaking PRF credentialing has also influenced my career aspirations. The process has increased my confidence, improved my understanding of professional progression and provided greater clarity about future career opportunities. Without the confidence and self-belief, I developed through the structured support of the PRF credentialing pathway, I do not think I would have considered, let alone applied for, my current role.
By Sophie White, Specialist Rotational Pharmacist at NNUH and a Lecturer in Pharmacy Practice at UEA.
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